Help · Support
Support
Questions about a valuation, your plan or your account? Email us at support@bidbetter.ai. We read every message and usually reply within one to two business days.
- support@bidbetter.ai
- Privacy
- privacy@bidbetter.ai
- Hours
- Mon–Fri
- Platforms
- Web · Extension · iPhone
Contact
Email support →
support@bidbetter.ai
Account
Delete my account →
Steps in the app or by email
Billing
Cancel a plan →
Managed securely by Stripe
01
Getting started
How does BidBetter value a car?
Give BidBetter a listing: a link, the page itself in Chrome, shared text, or screenshots on iPhone. It identifies the exact car (year, model, specification, mileage and title) and compares it with real completed sales of comparable cars. Those sales are adjusted for mileage, specification and how recently they sold. You get a Bid target, a tight band around it, the wider realistic range, and the sales it was based on.
Which sites does it read?
Major collector-car auctions and marketplaces such as Bring a Trailer, Cars & Bids and PCARMARKET, plus many dealer and classified listings. If a page can't be read (a login wall or security check), BidBetter asks you to confirm the year, make, model and miles instead of guessing.
Is a valuation a guarantee or an inspection?
No. It's an estimate from comparable sales to help you bid with confidence. Always check the car's history and condition, and get an inspection before you buy.
02
Plans and billing
What do the plans include?
The free plan includes a few reports each month, with more once you verify your email. Pro is $49.99 a month for 1,000 reports. The launch offer takes Pro to $19.99 a month for your first 3 months, applied automatically at checkout, then $49.99 after that and Dealer is $199 a month for 5,000 reports, each with every report feature. There is also an API, priced per account: contact us for a quote. Your current plan and how many reports you have left this month are shown in the iPhone app's Settings and in the extension.
How is billing handled?
All payments are processed securely by Stripe. BidBetter never sees or stores your full card number. Receipts come from Stripe by email.
How do I cancel a subscription?
Use the billing or subscription page on bidbetter.ai to open the Stripe billing portal, then choose Cancel plan. If you'd rather, email support@bidbetter.ai from your account address and we'll cancel it for you. Paid access usually continues until the end of the period you've paid for.
I was charged incorrectly.
Email support@bidbetter.ai with your account email and the date of the charge, and we'll look into it.
03
Your account
How do I sign in?
Enter your email in the app or extension and we'll send you a one-time code. The extension and the iPhone app use the same account and plan.
How do I delete my account?
In the iPhone app: open Settings, tap Delete my account, then confirm. This permanently removes your account, saved reports, garage, share links and history.
By email: write to support@bidbetter.ai or privacy@bidbetter.ai from your account address and ask us to delete your account. If you have a paid subscription, cancel it first or mention it in your email. See the Privacy Policy for details.
What does a shared report show?
The car's name, the Bid target, the bid band, the report and the sales used, with the disclaimer. It never shows the listing photo or anything about your account, the same as shares from the iPhone app.
How do I stop sharing a report?
Open the report's share links in the app or extension and revoke the link. Links can also be set to expire.
04
Chrome extension
How do I use the extension?
Install BidBetter from the Chrome Web Store and pin it. Open a car listing, click the BidBetter icon to open the side panel, sign in with your email code, and choose Read. The first time you read on a new site, Chrome asks you to allow access to that site.
It says it can't read the page.
Make sure the listing has fully loaded and you're not on a login or security-check page, then try again. If it still can't read the page, confirm the year, make, model and miles when asked. If you see a sign-in message, sign in again from the side panel.
How do I remove site access?
In Chrome, go to Extensions → BidBetter → Details → Site access, or remove the extension entirely.
Still stuck?
Email support@bidbetter.ai